Shipping policy

The Fexora Shipping Policy

At The Fexora, we want your shopping experience to be smooth from checkout to delivery. Please review our shipping policy below for details on processing, delivery times, and tracking.

Order Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. If we experience a high volume of orders, processing may take slightly longer — we'll notify you by email if there's a significant delay.

Shipping Time

Once your order has been processed and shipped, delivery typically takes 3–7 business days within the United States. Please note that shipping times are estimates and not guaranteed, as delivery can be affected by factors outside our control.

International Orders

We currently ship primarily within the United States. For international orders, delivery times may take longer — typically 7–15 business days, depending on your location and local customs processing.

Order Tracking

As soon as your order ships, you'll receive a confirmation email with your tracking number and a link to track your package in real time. Please allow 1–3 business days for tracking information to update after you receive it.

Shipping Delays

While we work hard to meet our estimated delivery times, occasional delays may occur due to weather conditions, carrier issues, or high shipping volumes during holiday seasons. We appreciate your patience in these situations and will do our best to keep you informed if a significant delay occurs.

Customs & Import Fees (International Orders Only)

International orders may be subject to customs duties, import taxes, or fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost at checkout.

Incorrect Shipping Address

Please double-check your shipping address at checkout. The Fexora is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at infofexora@gmail.com — we'll do our best to update it before the order ships.

Lost or Missing Packages

If your tracking shows your package as delivered but you haven't received it, please check with neighbors or your local courier office first, as this can sometimes happen. If you still can't locate it after 48 hours, contact us at infofexora@gmail.com and we'll help investigate.

Multiple Items in One Order

If you order multiple items, they may ship separately from different fulfillment centers and arrive at different times. This is normal and doesn't mean part of your order is missing.

Need Help?

If you have any questions about your order or shipping status, feel free to reach out to us at infofexora@gmail.com — we're happy to help.