Refund policy

Fexora Return & Refund Policy

We want you to love your Fexora products. If something isn't right, we're here to help.

Return Window
You have 30 days from the date you receive your order to request a return. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.

How to Start a Return
Email us at infofexora@gmail.com with your order number and reason for return. Our team will respond within 1–2 business days with return instructions.

Refunds
Once we receive and inspect your returned item, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 5–7 business days.

Non-Returnable Items
For hygiene reasons, opened or used personal care items cannot be returned unless defective or damaged on arrival.

Damaged or Wrong Items
If your item arrives damaged or incorrect, contact us within 7 days of delivery with photos at infofexora@gmail.com, and we'll arrange a replacement or full refund at no extra cost to you.

Exchanges
The fastest way to exchange an item is to return the original and place a new order once the return is accepted.

Questions?
Reach out anytime at infofexora@gmail.com.